Performance Survey

* Name:

* E-Mail Address:

Company:

* Date of Service:

Technician:

Would you like to be contacted regarding any of your comments?:

Yes No

How did you hear about Dowling Corporation?:

How would you rate our service on an overall basis?:

Excellent Good Average Fair Poor

Was your phone call answered promptly and professionally?:

Excellent Good Average Fair Poor

Was the response time appropriate?:

Excellent Good Average Fair Poor

Do our Technicians:

Arrive on schedule?:

Excellent Good Average Fair Poor

Notify you of arrival?:

Excellent Good Average Fair Poor

Have proper attire?:

Excellent Good Average Fair Poor

Explain the benefits of our Preventive Maintenance Agreement?:

Excellent Good Average Fair Poor

Work quickly and efficiently?:

Excellent Good Average Fair Poor

Notify you of completion?:

Excellent Good Average Fair Poor

Explain work performed clearly?:

Excellent Good Average Fair Poor

Leave work area clean?:

Excellent Good Average Fair Poor

Other Questions:

Was billing timely and accurate?:

Excellent Good Average Fair Poor

Did you receive a copy of the service work order?:

Yes No N/A

Would you contact Dowling Corporation for your future HVACR needs?:

Definitely Probably Probably Not Definitely Not

Additional Comments: